Find answers to common questions about Khatt Amsterdam, including orders, shipping, returns, payments, and product care. Designed to help you shop with confidence and enjoy a seamless luxury shopping experience.
orders
How do i place an order?
Choose your favorite Katt Amsterdam bag, select the product, and click Add to cart. You can review your cart before continuing to checkout. Shipping, taxes, and discount codes are calculated at checkout.
What does a pre-order mean?
It means your bag will arrive a little later than items that are currently in stock. By placing a pre-order, you reserve a bag that is still on its way to our warehouse. This guarantees that you will be one of the first to receive the bag once it arrives.
In the product description, we will always mention the estimated week in which you can expect to receive your bag. In most cases, pre-order items are delivered within 10 business days.
can i change or cancel my order after placing it?
Please contact us as soon as possible through the contact page or by email at info@khattamsterdam.nl. We will do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
i did not receive an order confirmation. what should i do?
please check your spam or junk folder first. If you still cannot find your confirmation, contact us with the email address used for your order and we will help you.
shipping & delivery
when will my order be shipped?
We aim to ship orders within 5 business days. During sales periods or new collection launches, processing may take a little longer due to higher order volumes.
I saw “ordered today, shipped tomorrow” on the website. what does this mean?
This message appears on the webshop as a shipping promise. Product pages also mention that Khatt Amsterdam aims to ship within 5 business days, especially allowing for busy periods.
where can i see the shipping costs?
Shipping costs are calculated at checkout before payment.
do you offer pre-orders?
yes, some items may be available as pre-order products. Pre-order delivery times can vary and will be shown on the product page when applicable. Some products on the webshop are marked as pre-order or include delivery information such as “Levertijd.”
returns & refunds
can i return my order?
Yes, KHATT Amsterdam offers a 14-day return policy. You have 14 days from the day you receive your item to request a return.
what are the return conditions?
Items must be returned in the same condition as received: unworn or unused, with tags, in the original packaging, and with proof of purchase.
how do i start a return?
To start a return, contact KHATT Amsterdam at info@khattamsterdam.nl. Returns sent back without first requesting a return may not be accepted.
are return shipping costs covered?
Return shipping costs are the customer’s responsibility. Please keep your track & trace code as proof of shipment.
are any items excluded from returns?
Yes. Returns may be refused for items that are worn, altered, missing tags, missing packaging or accessories, returned after the return period, final sale, non-returnable, or pre-order items.
when will i receive my refund?
Once your return is received, it goes through quality control, which can take up to 5 business days. Approved refunds are processed to the original payment method within 10 business days. If you have not received your refund after 15 business days from approval, contact info@khattamsterdam.nl.
what should i do if my item is damaged or incorrect?
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact KHATT Amsterdam immediately so the issue can be reviewed and resolved.
products
what kind of bags does khatt amsterdam sell?
KHATT Amsterdam offers a selection of bags and accessories, including Signature bags, Woven Bags, Parachute Bags, Hobo Bags, Mini Signature bags, Pocket bags, clutches, and more.
are the shoulder straps adjustable?
Many KHATT Amsterdam bags include adjustable and removable shoulder straps. Please check the product details on the specific product page for exact features.
what materials are used?
Product pages mention materials such as high-quality imitation leather, while some product descriptions may refer to leather or woven designs. Always check the individual product page for the most accurate material information before ordering.
will sold-out items come back in stock?
Some popular items may sell out. Follow KHATT Amsterdam on Instagram or TikTok, or subscribe to the newsletter to be the first to know about restocks, launches, and exclusive discounts.
payment
which payment methods do you accept?
KHATT Amsterdam accepts payment methods shown at checkout, including Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Bancontact, and other available Shopify payment options depending on your location.
can i pay in different currencies?
The webshop displays currency options including EUR (€) and SEK (kr).
contact
how can i contact khatt amsterdam?
You can contact KHATT Amsterdam through the contact form on the website or by emailing info@khattamsterdam.nl for returns and order-related questions.
where can i follow khatt amsterdam?
You can follow KHATT Amsterdam on Instagram and TikTok for updates, new collections, styling inspiration, and restocks.
