Return Policy

 

Our 14-Day Return Policy

We offer a 14-day return policy to ensure your shopping experience is as straightforward and as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return a product, please fill out the return form.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Conditions for Returns

Unfortunately, we will not be able to accept your return if:

  • Worn: Items have been worn.
  • Missing Hangtag: The original hangtag is missing.
  • Altered Items: Items have been altered or customized.
  • Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
  • Past Return Period: Items are returned outside the specified return period.
  • Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
  • Incorrect Items: Items do not match the original purchase order.
  • Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
  • Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
  • Misuse of Product: Items damaged due to misuse, negligence, or improper care.
  • Recommendations:
    • Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.

Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

 

European Union 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.

Please be aware that returns failing to comply with our policy may be refused.

 

Additional Information on Returns & Exchanges

  • Return Period: You have 14 calendar days from receiving your parcel to initiate a return.
  • Shipping Costs: Customers are responsible for the shipping costs of returned items.
  • Product Condition: Items must be returned clean, unworn, and in their original condition, including labels and packaging.
  • Proof of Shipment: Please keep your shipment's track and trace code as proof, as we require it for any investigation into missing returns.